|Seller and Customer
Order Process and Registration
Once you make an order, we will choose to accept it or not and will check your card details and your address. If we are satisfied then we will take payment from your card.
Goods are subject to availability. If we are unable to supply the goods, we reserve the right to replace the unavailable item with the nearest equivalent product. If there is no similar product available, we will inform you of this as soon as possible and offer an alternative. If the alternative is not suitable then a full refund will be given if you have already paid for the goods.
We recommend you provide us with a correct email address. In this case we will send you an order acknowledgement email. This email does not constitute either a confirmation of the order or acceptance by us of the order.
Unless we have notified you that we do not accept your order, we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment email.
The contract will be formed at the place of dispatch of the goods, namely the UK.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated.
All prices displayed on the Lawson's website include Value Added Tax (VAT) which will be charged at the current rate when applicable.
Although we try to ensure that all prices on the Lawson's website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
We reserve the right to update prices displayed on the Lawson's website from time to time.
You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.
We accept the following payment methods - Visa, Visa Electron, Mastercard, and Maestro. Any credit card details you enter are transmitted over a secure (SSL) link and stored using 128-bit encryption.
If you wish to cancel your order, please contact us at firstname.lastname@example.org or by telephone on 01756 700082 between 0800 – 1730, Monday to Friday. As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our returns policy.
If we receive notice of your cancellation in time, we will cancel the order and we will not debit your card.
Returns and Refunds
Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment.
In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.
To return goods please contact us at email@example.com or call us on 01756 700082.
None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
Via email: firstname.lastname@example.org
Via post: Lawson's Cheeses Direct, Unit 1, Gate 4, The Sidings Business Park, Engine Shed Lane, Skipton North Yorkshire BD23 1TB
Via telephone: 01756 700082
Our cheeses are produced using artisan methods and therefore subject to seasonal availability and changes in shape/size etc. All measurements and weights are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.
If a cheese that has been ordered is unavailable, in the first instance we will replace it with a similar cheese that is like-for-like in terms of quality, type, origin and price. In the second instance, if this is not possible, we will contact you to discuss a replacement.
Except in relation to the description of products available for order from the Lawson's website, we do not guarantee and are not responsible for the accuracy of any information provided on the Lawson's website.
You may access and use the Lawson's website for your personal, non-commercial use. You may not use the Lawson's website or its contents for any commercial purposes without prior consent from one of the proprietors of Lawson's Cheeses Direct.
The Lawson's website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Lawson's website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
We do not represent or warrant that the material contained in the Lawson's website, any of the functions of the Lawson's website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Lawson's website is provided "as is". Accessing the Lawson's website is entirely at your own risk.
The Lawson's website may occasionally include links to third party websites. You acknowledge and agree that we will not be responsible for the availability of such third party sites and will not be responsible or liable for any content or services available from such third party sites.
We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
You will be subject to the policies and terms and conditions in force at the time you use the Lawson's website or order items from the Lawson's website. Changes which we are required to make by law could apply to orders which you have already made.
You agree fully to indemnify, defend and hold us, and our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Lawson's website, or the use by any other person accessing the Lawson's website using your shopping account and/or your personal information.
1. Lawson's Cheeses Direct will use any personal information collected from the site in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (the "Data Protection Act").
2. Personal information you are asked to supply or you supply voluntarily as part of the registration and any other information relating to your Contributions ("Your Data"), will be used by us, our service providers and other organisations and by suppliers, employees, agents and advisors (including legal advisors) as follows: (i) to administer your Membership; (ii) in making decisions about whether any contribution you seek to upload onto the site should be accepted, rejected or used; and/or (iii) as set out on the site or the terms. In addition, we may at our discretion disclose this information to the police, regulatory bodies or any legal advisers in connection with any alleged criminal offence or suspected breach of the terms by you or otherwise where required by law.
3. You may be requested to take part in promotional activity and we reserve the right to use your details, photographs and audio and/or visual recordings in any publicity.
5. The information collected on the site can include:
a. Users' Internet Protocol (IP) addresses, which is automatically logged by our web server. IP addresses are used to observe users' interest in this site (number of visits, etc).
b. Cookies are small text files saved to your computer used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the site also use persistent cookies which are permanently stored on the users' computer. We will use such cookies to identify unique users to the site. They are not cross-referenced with any other information such that an individual person could be identified.
6. Lawson's Cheeses Direct will not disclose voluntarily provided details to third parties or use the information in any other way without your prior consent.
7. You have the right to access your information held by us and, where necessary, to have it amended.